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Can I return sale items?
Yes. All sale items can be returned. See below for our return policy.
How do I sign out of my account?
Find "My Account" or click this link https://www.lablancaswim.com/customer/account/logout/
How Do I Check My Order Status?
If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “My Orders” link for order status. If you are not a registered user you can contact Customer Service at (844) 503-3443 or email us at firstname.lastname@example.org and we will be working to get back to you within 2 business days.
Customer Service hours are 9am to 4pm (PST/PDT) Monday through Friday.
How Do I Cancel An Order Or Backorder?
In stock orders: Orders are authorized and processed real-time so canceling an in stock order is very difficult. If you need to cancel, please contact customer service by calling (844) 503-3443 (or emailing us at email@example.com) as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for credit or store credit.
Out of stock/backorders: Any orders or parts of orders that are out of stock will be cancelled. You will be notified via email if your order, or any part of your order, has been cancelled.
What Is Your Pricing, Payment & Refund Process?
All prices are displayed in US Dollars. We accept Visa, MasterCard, American Express and Discover credit cards for payment. We also accept PayPal. Any applicable credits or refunds will be applied back to the credit card or PayPal account used for the original purchase. A store credit may be issued in lieu of a cash credit in certain circumstances.
Coupon and other Promotional codes are limited to one per order. They cannot be combined.
Do You Have A Price Matching Policy?
We do not offer a price matching policy on orders placed through the LaBlancaSwim.com website.
How Are Products Shipped?
FedEx 2 Day shipping is offered, and it is free for orders over $75.00.
Orders received by 11:45 am Pacific will be processed and shipped on the day that they are received.
*Note there could be a delay in processing your order if we encounter any issues with the billing information provided.
Do You Ship Internationally?
Unfortunately, La Blanca Swim does not currently ship internationally. Please continue to check back with us as we do expect to start shipping internationally in the near future.
What Is Your Return Policy?
La Blanca Swim will accept returns* for items purchased on the LABLANCASWIM.com store within 30 days of received date for a refund or store credit. Returns received after 45 days from order date will not be accepted.
*No returns are allowed on items marked FINAL SALE..
Returned items should be unwashed and unworn with original tags and hygiene strips attached.
What Happens If My Shipment Is Refused/Cannot Be Delivered?
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to La Blanca and the customer will be credited for the product cost and tax, less shipping and handling Customer will be required to place a new order and will be responsible for any associated shipping charges.
How Do I Update My Account Information?
If you are a returning customer, you can easily update your information by logging into your account. You will find the "My Account" link located in the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.
2019 Customer Service Holiday Schedule
Jan 1 New Years Day
May 27 Memorial Day
Jul 4 & 5 Independence Day Observance
Sep 2 Labor Day
Nov 11 Veteran's Day
Nov 28 Thanksgiving Day
Nov 29 Day After Thanksgiving
Dec 24 Closed for Holiday
Dec 25 Closed for Holiday