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FAQs

FAQ

 

Can I return sale items?

Yes. All sale items can be returned. See below for our return policy.

 

How do I sign out of my account?

Find "My Account" or click this link https://www.lablancaswim.com/customer/account/logout/

 

How Do I Check My Order Status?

If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “My Orders” link for order status. If you are not a registered user  you can contact Customer Service at (844) 503-3443 or email us at customerservice@lablancaswim.com and we will be working to get back to you within 2 business days.

Customer Service hours are 9am to 4pm (PST/PDT) Monday through Thursday and 9am to 12pm (PST/PDT) on Friday.

How Do I Cancel An Order Or Backorder?

In stock orders: Orders are authorized and processed real-time so canceling an in stock order is very difficult. If you need to cancel, please contact customer service by calling (844) 503-3443 (or emailing us at customerservice@lablancaswim.com) as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for credit or store credit.

Out of stock/backorders: Any orders or parts of orders that are out of stock will be cancelled. You will be notified via email if your order, or any part of your order, has been cancelled.

What Is Your Pricing, Payment & Refund Process?

All prices are displayed in US Dollars. We accept Visa, MasterCard, American Express and Discover credit cards for payment. We also accept PayPal. Any applicable credits or refunds will be applied back to the credit card or PayPal account used for the original purchase. A store credit may be issued in lieu of a cash credit in certain circumstances.

Coupon and other Promotional codes are limited to one per order. They cannot be combined.

Do You Have A Price Matching Policy?

We do not offer a price matching policy on orders placed through the LaBlancaSwim.com website.

How Are Products Shipped?

FedEx 2 Day shipping is offered, and it is free for orders over $75.00.
Orders received by 11:45 am Pacific will be processed and shipped on the day that they are received.
*Note there could be a delay in processing your order if we encounter any issues with the billing information provided. 

Do You Ship Internationally?

Unfortunately, La Blanca Swim does not currently ship internationally. Please continue to check back with us as we do expect to start shipping internationally in the near future.

What Is Your Return Policy?

La Blanca Swim will accept returns* for items purchased on the LABLANCASWIM.com store within 30 days of received date for a refund or store credit. Returns received after 45 days from order date will not be accepted. 

*No returns are allowed on items marked FINAL SALE..

Returned items should be unwashed and unworn with original tags and hygiene strips attached.

 

What Happens If My Shipment Is Refused/Cannot Be Delivered?

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to La Blanca and the customer will be credited for the product cost and tax, less shipping and handling Customer will be required to place a new order and will be responsible for any associated shipping charges.

How Do I Update My Account Information?

If you are a returning customer, you can easily update your information by logging into your account. You will find the "My Account" link located in the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.

2019 Customer Service Holiday Schedule 

Jan 1        New Years Day

May 27     Memorial Day

Jul 4 & 5        Independence Day Observance

Sep 2       Labor Day

Nov 11      Veteran's Day

Nov 28      Thanksgiving Day

Nov 29      Day After Thanksgiving 

Dec 24      Closed for Holiday

Dec 25      Closed for Holiday

 

Limited Warranty 

[Manhattan Beachwear] wants you to be satisfied with your purchase of our swimwear products and will do its best to assist you in the unlikely event of a manufacturer’s defect.  Our limited warranty is valid to the original product owner for one year from the date of purchase and covers defects in materials and workmanship that may occur under normal wear.  [Manhattan Beachwear] will not assist with, does not warranty and is not responsible for damages caused by misuse, abuse, accidents, alterations, and the natural breakdown of materials over time or conditions that may be reasonably expected with normal wear or failure to follow care instructions. All determinations as to whether a defect was a manufacturer’s defect or not shall be subject to Manhattan Beachwear’s sole discretion.

Additionally, this limited warranty only applies to original products purchased through authorized distributors. Manhattan Beachwear cannot assure the quality or genuineness of products purchased through any other channels. For a list of Manhattan Beachwear’s authorized distributors, please click here.

 

How to Return an Item under the Limited Warranty? 

All returns require a valid Return Merchandise Authorization # (RMA). Email customerservice@lablancaswim.com to receive RMA number, return label, and return instructions. Please be sure to include the following information: Order #, Name, SKU# of item/items to be returned along with the reason for return.

 

What will we do? 

Upon receipt, we will inspect the product and respond with warranty or non-warranty status. If we determine the problem is a result of general manufacturing defect, a replacement or online store credit will be offered at the sole discretion of [Manhattan Beachwear]. If an identical garment is not available, we will replace it with a comparable style and color at our discretion. This may take approximately 3-4 weeks.